Your Satisfaction Matters

We want you to love every piece you receive from Heer Da Shingar.

We understand that sometimes an order may not work out as expected. That's why we're working to create a clear and transparent returns and exchanges process that makes your experience as simple as possible.

Our complete Returns & Exchanges Policy will be published here before the store officially launches.

Our Returns & Exchanges Policy

The following details are currently being finalized and will be updated before launch.

Return Eligibility

[Final return eligibility criteria to be added.]

This section will explain which products and orders are eligible for return and the conditions that must be met.

Return Window

[Final return window to be added.]

The applicable timeframe within which a return or exchange request must be raised will be clearly mentioned here.

Exchanges

[Final exchange policy to be added.]

This section will explain whether exchanges are available, which products qualify and the applicable conditions.

Non-Returnable Products

[Final list of non-returnable products to be added.]

Certain products may not be eligible for return or exchange depending on their nature and condition. The complete list will be published here before launch.

Damaged Products

If your order arrives damaged, please contact our customer support team as soon as possible.

[Final damaged-product reporting procedure and timeline to be added.]

The final policy will explain the information and photographs that may be required to help us assess the issue.

Incorrect Product

Received something different from what you ordered?

We're here to help.

[Final wrong-product procedure to be added.]

The final policy will explain the steps to report an incorrect item and the resolution process.

Refunds

[Final refund timeline to be added.]

Once a return is approved and processed, the applicable refund timeline will be communicated according to our finalized policy.

Refund Method

[Final refund method to be added.]

The method used for refunds will be clearly specified here before launch.

How to Request Support

If you need assistance with a return, exchange, damaged product or incorrect order, contact our customer support team.

Email:
[your customer support email]

WhatsApp:
[your WhatsApp number]

When contacting us about an existing order, please include your order number and relevant details so that our team can assist you efficiently.

We're Here to Help

We don't want the fine print to feel complicated.

Our goal is to create a returns and exchanges process that is clear, fair and easy to understand.

The complete policy will be reviewed and finalized before orders go live on Heer Da Shingar.

Heer Da Shingar

Thoughtfully chosen. Beautifully worn. Made to be yours.