Refund Policy

Last Updated: [Date to be added]

Our Approach to Refunds

At Heer Da Shingar, we want every order to leave you feeling happy with your purchase.

If you experience an issue with your order, we're here to help.

Our refund process will be governed by our finalized Returns & Exchanges Policy, along with the specific conditions applicable to your order.

[Final refund policy to be confirmed before launch.]

1. When Is a Refund Applicable?

Refunds may be provided in circumstances permitted under our finalized Returns & Exchanges Policy.

These may include situations such as:

An eligible return being approved
Receiving an incorrect product
Receiving a damaged product
A product being unavailable after an order has been placed
Other circumstances specifically covered by our final policy

[Final refund eligibility criteria to be added.]

Not every product or order will necessarily be eligible for a refund.

2. Refund Eligibility

[Final refund eligibility conditions to be added.]

Eligibility may depend on factors including:

Product condition
Whether the product has been used or worn
Whether the product is eligible for return
Whether the request was made within the applicable timeframe
The reason for the return
Compliance with our Returns & Exchanges Policy

Please review the final Returns & Exchanges Policy before requesting a refund.

3. Non-Refundable Orders or Products

[Final list of non-refundable products/conditions to be added.]

Certain products, customised items, promotional purchases or other categories may have different refund conditions.

The applicable conditions will be clearly communicated before purchase.

4. How to Request a Refund

If you believe your order qualifies for a refund, contact our customer support team.

Email:
[your customer support email]

WhatsApp:
[your WhatsApp number]

Please provide:

Order number
Name used for the order
Contact information
Reason for the refund request
Relevant photographs or information where applicable

[Final refund-request process and required evidence to be added.]

Our team will review the request according to the applicable policy and communicate the next steps.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

[Final reporting timeframe to be added.]

To help us assess the issue, you may be asked to provide photographs or other information relating to the product and its packaging.

[Final damaged-product resolution process to be added.]

6. Incorrect Product

If you receive a product different from the one you ordered, please contact our customer support team.

[Final wrong-product procedure to be added.]

Our team will review the issue and communicate the appropriate resolution according to our final policy.

7. Refund Processing Time

[Final refund processing timeline to be added.]

Once a refund has been approved, the applicable processing time will depend on the circumstances of the refund and the payment method used.

Any applicable timeline will be communicated during the refund process.

8. Refund Method

[Final refund method to be confirmed.]

Where applicable, refunds may be processed through the original payment method or another method permitted under our final refund policy.

The exact refund method may depend on the payment method originally used for the order.

9. Shipping Charges

[Final treatment of original shipping charges to be added.]

Whether original shipping charges or return shipping costs are refundable will depend on the circumstances of the return and our finalized Returns & Exchanges Policy.

10. Cash on Delivery Orders

[Final COD refund procedure to be added.]

If Cash on Delivery is offered, the refund process for COD orders will be clearly specified before launch.

11. Sale & Promotional Orders

[Final sale/promotional refund rules to be added.]

Products purchased during sales, promotions, special campaigns or as part of promotional offers may be subject to specific refund conditions.

The applicable terms will be communicated as part of the relevant promotion.

12. Customised & Gift Orders

[Final customised-product and gifting refund rules to be added.]

Customised products, personalised gifting options and certain gift hampers may have specific refund or cancellation conditions.

These conditions will be communicated before purchase.

13. Refund Delays

If your refund has been approved but has not appeared in your account within the applicable timeframe, please contact our customer support team.

We may ask for relevant order or refund information to investigate the status.

14. Contact Us

For questions regarding refunds, returns or exchanges, please contact us.

Heer Da Shingar