Last Updated: [Date to be added]

Your Privacy Matters

At Heer Da Shingar, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored and protected when you visit our website, browse our products, place an order or interact with our services.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you use our website or place an order, we may collect information necessary to provide our services.

This may include:

Personal Information

• Name
• Email address
• Phone number
• Billing information
• Shipping address
• Order details

Account Information

If you create an account with us, we may collect information associated with your account, such as your login details and order history.

Communication Information

If you contact us through email, WhatsApp or another customer-support channel, we may retain information necessary to respond to your enquiry and provide customer support.

Website Usage Information

We may also collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Website interactions
• Referring sources

[Final analytics, tracking and cookie tools to be confirmed.]

2. How We Use Your Information

Information collected through our website may be used to:

• Process and fulfil your orders
• Deliver products to you
• Provide customer support
• Communicate with you regarding your orders
• Process returns or exchanges
• Improve our website and shopping experience
• Understand how customers use our website
• Prevent fraudulent or unauthorized activity
• Send marketing communications where applicable and permitted
• Comply with applicable legal and regulatory requirements

We aim to collect and use information only for legitimate business purposes.

3. Payments

When you make a purchase, payment information may be processed through our third-party payment service providers.

[Final payment gateway/provider to be added.]

Heer Da Shingar does not intend to store sensitive payment information such as complete card details on its own website unless specifically required and appropriately secured through the applicable payment infrastructure.

The handling of payment information will also be subject to the privacy policies and terms of the relevant payment provider.

4. Shipping & Delivery Partners

To fulfil your order, certain information may need to be shared with relevant shipping, logistics or order-management partners.

This may include information such as:

• Name
• Phone number
• Delivery address
• Order information

[Final shipping/logistics providers to be added.]

Only information reasonably required to fulfil and deliver your order should be shared with relevant service providers.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Provide relevant experiences

[Final cookie, analytics and advertising technologies to be confirmed.]

You may be able to control certain cookies through your browser settings.

6. Marketing Communications

Where applicable, we may use your contact information to communicate with you about:

• New collections
• Offers
• Promotions
• Product launches
• Gifting
• Brand updates

Marketing communications will be handled in accordance with applicable requirements.

You may be provided with an option to unsubscribe from promotional communications where applicable.

7. Third-Party Services

Our website may use third-party services to help us operate our business.

These may include services related to:

• Payments
• Shipping
• Order management
• Analytics
• Marketing
• Customer support
• Website functionality

[Final third-party service providers to be listed before launch.]

Third-party providers may process information according to their own privacy policies and applicable terms.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with applicable legal obligations.

[Final data-retention periods to be reviewed and added where required.]

10. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Requests can be directed to our customer support team.

Email:
[your customer support email]

WhatsApp:
[your WhatsApp number]

[Final privacy-request process to be added.]

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

[Final age-related policy to be reviewed before launch.]

12. External Links

Our website may contain links to third-party websites or platforms, including social media and payment or service providers.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.

When changes are made, the updated version will be published on this page along with the revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Heer Da Shingar

Email:
[your customer support email]

WhatsApp:
[your WhatsApp number]

[Registered business/entity details to be added before launch.]

A Note From Us

Your trust matters to us.

Whether you're browsing our collections, choosing a gift or placing an order, we want your experience with Heer Da Shingar to feel as considered and transparent as the jewellery itself.

Your information is yours.
We treat it with care.

Heer Da Shingar

Traditional at heart. Contemporary in spirit.