How can I place an order?

Browse our collections, select the piece you'd like to purchase, choose the required quantity and click Add to Cart. Once you've added everything you'd like to purchase, proceed to checkout and enter your delivery and payment details.

If you need any assistance while placing your order, our team is always happy to help.

Can I modify or cancel my order?

[Final cancellation/modification policy to be added.]

For assistance with an order you've already placed, please contact our customer support team as soon as possible with your order details.

How can I check my order status?

[Final order-tracking process to be added.]

Once your order has been dispatched, tracking information will be shared with you according to our final shipping process.

Shipping

Where do you ship?

[Final shipping locations to be confirmed.]

We will update this section with the complete list of serviceable locations before launch.

How long does delivery take?

[Final delivery timelines to be added.]

Delivery timelines may vary depending on the destination and other factors. Your final estimated delivery timeline will be communicated as part of the order and shipping process.

How can I track my order?

[Final tracking process to be added.]

Once your order is dispatched, you will receive the relevant tracking information through our designated communication channel.

Payments

What payment methods do you accept?

[Final payment methods to be confirmed.]

The available payment options will be displayed at checkout.

Is Cash on Delivery available?

[COD availability and conditions to be confirmed.]

If Cash on Delivery is available for your location and order, the option will appear during checkout.

Products

Are your jewellery pieces anti-tarnish?

Yes, our collection consists of artificial jewellery designed with anti-tarnish properties.

However, anti-tarnish does not mean completely tarnish-proof. Like all fashion and artificial jewellery, the longevity and finish of a piece can be affected by exposure to moisture, perfumes, cosmetics, sweat and chemicals.

For the best possible longevity, we recommend following our jewellery care guidelines.

How should I care for my jewellery?

To help maintain the finish of your jewellery:

• Keep pieces away from water and excessive moisture.
• Avoid direct contact with perfumes, lotions and cosmetics.
• Remove jewellery before bathing, swimming or exercising.
• Store pieces in a clean, dry place.
• Avoid exposing jewellery to harsh chemicals.
• Store individual pieces separately where possible to prevent scratches and tangling.

For product-specific care instructions, please refer to the Care Guide provided on the respective product page.

Will I receive the exact product shown in the image?

We make every effort to represent our products as accurately as possible through our photography.

However, slight differences in colour, finish or appearance may occur depending on lighting, photography and individual screen settings.

Unless specifically mentioned otherwise, the product you receive will correspond to the product listed on the website.

Returns & Exchanges

What is your return policy?

[Final return/exchange policy to be added after the policy is finalized.]

Our complete return and exchange conditions will be published on the website before launch.

How do I request a return?

[Final return request process to be added.]

Once our return policy is finalized, this section will explain the complete process, including how to contact us, the information required and the applicable timelines.

Are all products eligible for return?

[Final eligibility conditions to be added.]

Return eligibility may vary depending on the product and circumstances. Please refer to our finalized Returns & Exchanges Policy before placing an order.

Still Have Questions?

We're always happy to help.

If your question isn't answered here, reach out to our customer support team.

Email:
[your customer support email]

WhatsApp:
[your WhatsApp number]

Heer Da Shingar

Jewellery for traditions, occasions, moments — and everything in between.